Privacy Policy

Raisin GmbH, International Freight Forwarding and Transport Brokerage
Ferdinand-Porsche-Straße 7
60386 Frankfurt am Main
Germany

Phone: +49 69 58001140
Email: info@raisingmbh.de

Managing Director: Mr. Leonid Raisin
Commercial Register: Frankfurt am Main Local Court, HRB 39632
VAT ID No.: DE 170400074

If you have any questions regarding data protection, you can contact us at any time using the contact details provided above.

We take the protection of your personal data seriously.

Personal data means any information relating to an identified or identifiable person. This includes, for example, names, email addresses, telephone numbers, postal addresses or IP addresses.

We process personal data only where there is a legal basis for doing so. This may include, in particular, processing based on consent, for the performance of a contract, to comply with legal obligations or on the basis of legitimate interests.

When you access our website, technically necessary information is processed by the web server.

This may include, in particular:

IP address
Date and time of access
Pages accessed
Browser type and version
Operating system
Referrer URL
Technical connection information

This processing is necessary to make our website technically available, ensure its security and identify errors.

The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest lies in the secure and reliable operation of our website.

If you contact us by email, telephone or via a contact form, we process the data you provide to the extent necessary to handle your enquiry.

This may include, in particular:

Name
Email address
Telephone number
Company
Postal address
Content of your enquiry
Other information voluntarily provided by you

The processing is carried out to handle your enquiry and, where applicable, to prepare for or perform a contract.

Depending on the circumstances, the legal basis is Art. 6(1)(b) or Art. 6(1)(f) GDPR.

Where statutory retention obligations apply, the relevant data will be retained for the legally prescribed period.

As a freight forwarding and transport brokerage company, we process personal data relating to customers, prospective customers, business partners, service providers and their respective contact persons.

This may be necessary, for example, for:

Handling enquiries
Preparing quotations
Providing transport and logistics services
Communicating with customers and business partners
Performing contracts
Issuing invoices
Handling customs and transport procedures
Complying with legal obligations

In this context, we may process names, business contact details, contract data, communication data and information required to carry out transport services.

The processing is carried out in particular on the basis of Art. 6(1)(b), Art. 6(1)(c) and Art. 6(1)(f) GDPR.

Our website is hosted on a web server provided by a hosting provider.

During the operation of the web server, technical access data may be processed in so-called server log files. This data is used in particular to provide the website technically, ensure its security and detect and prevent attacks.

As a general rule, this data is not combined with other personal data unless this is necessary to investigate a security incident or to comply with legal obligations.

Our website may use cookies and similar technologies.

Cookies are small files stored on your device.

Technically Necessary Cookies

Technically necessary cookies may be used where they are required for the operation or certain functions of the website.

Analytics and Third-Party Cookies

Where we use analytics or other non-essential services, these will only be activated after you have given your consent, insofar as required by law.

You may withdraw any consent you have given at any time with effect for the future.

You can also influence the storage and processing of cookies through your browser settings.

Google Analytics may be used on our website to statistically analyse how our website is used.

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables us to evaluate information about the use of our website and improve our online services.

The following information, among other things, may be processed:

Information about the device used
Browser information
Pages accessed
Date and time of access
Usage and interaction data
Approximate location information
IP address or technical identification data

Google Analytics is only used where the required consent has been obtained.

The legal basis is Art. 6(1)(a) GDPR.

Google may also process data outside the European Union or the European Economic Area. Any such transfers are subject to the requirements of Art. 44 et seq. GDPR.

Further information can be found in Google’s Privacy Policy.

Maps provided by Google Maps are embedded on our website, for example, to display our locations.

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

When a Google Maps map is loaded, a connection to Google’s servers may be established. In particular, your IP address and technical information about your device may be processed.

Google Maps is only loaded after you have given your consent, insofar as required by law.

The legal basis is Art. 6(1)(a) GDPR.

If you do not activate the map, no corresponding connection to Google will be established.

Further information about the processing of personal data by Google can be found in Google’s Privacy Policy.

Individual pages of our website may contain content or functions provided by external providers.

This may include, for example, maps, images, videos or other external content.

When such content is accessed, a connection to the servers of the respective provider may be established. In particular, the IP address and technical information about the device being used may be transmitted.

Non-essential external content is only loaded after you have given your consent, insofar as required by law.

Our website uses WordPress as its content management system.

WordPress is used to create and manage our website. Personal data may be processed in this context to the extent necessary for the technical operation and security of the website and to make it available.

Our website does not have a public comments function enabled.

Visitors therefore cannot publish comments.

There are also no public WordPress user accounts or public login functions.

Consequently, our website does not process comment, Gravatar, user profile or password data relating to ordinary visitors.

Personal data is only disclosed where this is necessary for the relevant purpose, where there is a legal obligation to do so or where another legal basis permits such disclosure.

Recipients may include, in particular:

IT and hosting service providers
Providers of technical website services
Email and telecommunications service providers
Tax advisers and auditors
Banks and payment service providers
Public authorities
Service providers and business partners involved in the provision of transport and logistics services

Where necessary, we enter into appropriate data processing agreements with processors in accordance with Art. 28 GDPR.

Personal data is only transferred to countries outside the European Union or the European Economic Area where the legal requirements set out in Art. 44 et seq. GDPR are met.

Such transfers may take place when using certain services, particularly those provided by companies based or operating servers outside the EEA.

Where necessary, appropriate safeguards, such as adequacy decisions or standard contractual clauses, are used.

As a general rule, we store personal data only for as long as necessary for the relevant purpose.

Once the relevant purpose has ceased to apply, the data will be deleted unless statutory retention obligations or other legal reasons prevent its deletion.

Business records may be subject in particular to statutory retention obligations under commercial and tax law.

Subject to the applicable statutory requirements, you have the following rights in particular:

Right of access: You may request information about whether and which personal data concerning you we process.

Right to rectification: You may request the correction of inaccurate data or the completion of incomplete data.

Right to erasure: Under certain conditions, you may request the deletion of your personal data.

Right to restriction of processing: Under certain conditions, you may request the restriction of processing.

Right to data portability: Subject to the statutory requirements, you have the right to receive the data you have provided to us in a structured, commonly used and machine-readable format.

Right to object: You may object to processing based on Art. 6(1)(e) or Art. 6(1)(f) GDPR on grounds relating to your particular situation.

Withdrawal of consent: If processing is based on your consent, you may withdraw that consent at any time with effect for the future.

To exercise your rights, simply send a message to:

info@raisingmbh.de

You have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data.

For Raisin GmbH, the competent data protection supervisory authority of the German federal state of Hesse is particularly relevant.

We implement appropriate technical and organisational measures to protect personal data against loss, destruction, manipulation, unauthorised access or other unlawful processing.

Data transmitted through our website is transferred via an encrypted HTTPS connection, where technically supported.

We may amend this Privacy Policy if our website, the services we use or the applicable legal requirements change.

The current version published on our website shall apply in each case.